$15.00 CPM* - e-PayDay FREEPAY
$35.00 CPM* - e-PayDay 10
$45.00 CPM* - e-PayDay SC
$55.00 CPM* - e-PayDay MC
$70.00 CPM* - e-PayDay UC

• UNLIMITED Incoming Support*
• Telephone Call Back Support (with 3 Hours)
• ALL Upgrades supplied FREE for the term of the Support Contract

• Data corruption fixes.
• Extensive audit of data files to locate operator errors, and/or problems caused by your computer, printer and/or peripheral hardware.
• Computer Operating System assistance e.g. Microsoft® Windows.
• Hardware failures.
• Telephone training for payroll, Operating System including Microsoft®  Windows, or any other associated peripheral hardware or software.
• Award, Legislative, Superannuation or Taxation advice.
• General IT assistance including but not limited to networking assistance. 

We have a Fair Use policy to ensure we are able to provide quality service to all our customers and no customers are disadvantaged by the behaviour of others. For our UNLIMITED incoming support calls service, the Fair Use policy means that you make a resonable amount of calls and where possiable refer to the on-line help to see if your questions are answered in the supplied documentation.

Support services are provided to assist you in the use of the program and is not intended for Award, Legislative, Superannuation, Taxation advice or Training.

We will notify you if we believe your use of the service is unreasonable.

The Pay by the Month Support policy is an annual contract paid in monthly instalments by direct debit from your account or regular charges to your credit card.

By signing a Direct Debit Request, you authorise e-PayDay Pty Ltd to arrange for funds to be debited from your nominated account, according to the agreement we have with you.

By signing the Direct debit Agreement you request e-PayDay Pty Ltd (User ID Number 069729) ("we or us") to debit, through the Bulk Electronic Clearing System (BECS), the payments for your Support Contract that may from time to time become payable from the account nominated in your Direct Debit Request.

We advise you that:

(a) Direct debiting through BECS may not be available on some accounts. Additional charges may be applied by your Financial Institution for direct debits.

(b) You should confirm the account details by checking a recent statement from your Financial Institution.

(c) Your request must be authorised in the same way as the account signing instruction held by your Financial Institution.

For all matters relating to the Direct Debit arrangement you will need to:

Advise our office in writing by either;

Fax on
(07) 3283 8169

Email to
e-payday@live.com

or post to
PO BOX 60
KIPPA-RING QLD 4021

You (The Customer) should be aware that:

If you believe there has been an error in debiting your account or credit card you should contact us in the first instance and confirm details with us in writing as soon as possible so that we can resolve your query quickly.

We will investigate the matter and advise you in writing whether your account has been incorrectly or correctly debited.

In the event of returned unpaid debits by your Financial Institution, the following procedures will apply;

We will either attempt to debit from your nominated account again or we will contact you to arrange another way of paying.

A fee of $10.00 will be charged per unpaid transaction, and is payable with your remittance.

While there is no fee for Direct Debit transactions from bank accounts, Credit cards will incur a 2.5 % surcharge per transaction.

If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the next working day.

All payments must be one month in advance at all times. Your Support Contract will commence from the date of the first payment.

Cancellation of your Support Contract within the first 12 months (to which this Direct Debit Authority applies) at any time and for any reason or circumstance prior to the end of the 12 month contract, will incur a cancellation fee equal to the balance of the remaining unexpired portion of the contract. This cancellation fee will be debited to your Account prior to cancellation. Cancellation of your Support Contract at any time after the initial 12 month period can be made by providing 30 days notice in writing of your intention to cancel. In this case there will be one more payment debited from your account or charged to your credit card. Support will be still available be available until the last payment date.  

You will be sent a renewal notice prior to the expiry of your policy. On receipt of the renewal notice, simply check that the details are correct. Monthly instalments will continue to be debited from your account or charged to your credit card.

If you wish to vary these arrangements please advise our office in writing by either;

Fax on
(07) 3283 8169

email to
e-payday@live.com

Cancellation of your Support Contract within the first 12 months (to which this Direct Debit Authority applies) at any time and for any reason or circumstance prior to the end of the 12 month contract, will incur a cancellation fee equal to the balance of the remaining unexpired portion of the contract. This cancellation fee will be debited from your Account prior to cancellation. Cancellation of your Support Contract at any time after the initial 12 month period can be made by providing 30 days notice in writing of your intention to cancel. In this case there will be one more payment debited from your account or charged to your credit card. Support will be available until the last debit payment date.  

Your financial institution may charge a fee if there is not enough money in your account when the monthly payment is due.

We will keep all information relating to your account private and confidential. You consent to us using or releasing your account information to investigate any claims relating to possible incorrect debits.