What Support Do I Receive when I Register e-PayDay®?

FREE Introductory Support is available between 11AM to 2PM EST Monday to Friday EXCLUDING Public Holidays effective from the registration date of your first Company.

• e-PayDay FREEPAY® 14 Days
• e-PayDay® 10 includes 30 Days
• e-PayDay® SC includes 60 Days
• e-PayDay® MC includes 90 Days
• e-PayDay® UC includes 120 Days

Support Contracts for e-PayDay® include FREE Upgrades and extended telephone support hours from 10AM - 4PM EST.

Click here for e-PayDay® Support Contract Information

What happens after my FREE Introductory Support Expires?

To be eligible for FREE Upgrades and to use Technical Support you MUST purchase a Support Contract. Support Contracts are available from 6 Months to one Year. From as low as $180.00 (inc GST), ONLY 50c per day for your TOTAL Insurance Policy for “Payday Peace of Mind”.

FOR SUPPORT CALL (07) 3283 1266
10AM to 4PM EST
Monday - Friday*
(*Excluding Public Holidays as Gazetted in the State of Queensland)

Please refer to e-PayDay® Support Contract Information for additional details.

What happens if need support but don't have a Support Contract?

Support is available on a single incident basis currently charged at a fixed fee per incident.

Please refer to e-PayDay® Support Contract Information for additional details.

If I don't have a Support Contract am I still able to purchase Upgrades?

YES! If you do not take a support contract, upgrades are made available as a separate purchase.

If I purchase an Upgrade does it include FREE Support?

NO! If you purchase an Upgrade you DO NOT receive any free support. To obtain support you MUST purchase a Support Contract.

Please refer to e-PayDay® Support Contract Information for additional details.

Will I be able to continue using e-PayDay® if I don't purchase a Support Contract?

YES! The Support Contracts are NOT a Software License Fee. Your software WILL NOT EXPIRE if you do not take a support contract.

Is e-PayDay® Payroll Training Available?

YES! e-PayDay Pty Ltd offers training from the Brisbane Office. These half and full day Seminars are ideal for users of e-PayDay®. The Seminars are also ideal for any person who may have a manual system, be considering the purchase of an e-PayDay® payroll product or wishes to learn more about payroll administration.

Please refer to e-PayDay® Payroll Administration Seminars for additional details.